Frequently Asked Questions
All Chrysler, Dodge and Jeep® vehicles, and most – but not all – competitive make vehicles are eligible for a genuine Chrysler Service Contract.
Chrysler Service Contracts are offered with a wide variety of time and mileage terms, typically up to 7 years and 100,000 miles. Lifetime contracts have no time limit on mechanical coverage, but only for the original owner; they are not transferable unless required by state law.
New Vehicle Service Contract coverage and Certified Pre-Owned Vehicle Service Contract coverage begin on the vehicle’s warranty start date (the date the vehicle was delivered to its original owner) and at zero miles. This coverage does not begin upon expiration of the new vehicle warranty.
For example: Your vehicle’s warranty start date is July 1, 2009 and the odometer reads 10,000 miles. You purchase a 5-Year / 60,000-Mile Maximum Care service contract on November 1, 2009. Your coverage starts on July 1, 2009 and expires on July 1, 2014 or when your odometer reads 60,000 miles, whichever occurs first.
Traditional Pre-Owned Vehicle Service Contract coverage and most – but not all – Convenience and Maintenance (non-mechanical) coverage begin on the date and mileage when you purchase the contract.
For example: You purchase a pre-owned 2006 Chrysler vehicle on August 1, 2009 and the odometer reads 50,000 miles. On the same day, you purchase a 2-Year / Unlimited Mileage traditional Pre-Owned service contract. Your coverage starts on August 1, 2009 and expires on August 1, 2011.
The price of a Chrysler Service Contract is determined by many different factors, including your vehicle’s warranty, type of coverage, length of coverage, deductible and vehicle type. You can use the request a quote form on this website to obtain prices for some of our most popular service contracts.
New Vehicle Service Contracts can be purchased anytime within 4 years and 48,000 miles of the vehicle’s warranty start date (the date the vehicle was delivered to its original owner). Surcharges may apply after 1 year or 12,000 miles.
Certified Pre-Owned Service Contracts can be purchased on Chrysler, Dodge and Jeep® vehicles with an active, Certified Pre-Owned Limited Warranty and an odometer that reads less than 80,000 miles. Lifetime contracts for Certified Pre-Owned Vehicles must be purchased within 4 years and 48,000 miles of the vehicle’s warranty start date (the date the vehicle was delivered to its original owner).
Traditional Pre-Owned Vehicle Service Contracts can be purchased on vehicles that are no more than 10 model years old and with an odometer that reads less than 125,000 miles. Your dealer will complete a Vehicle Inspection to ensure the vehicle is eligible for coverage.
Lifetime contracts provide mechanical repairs for the covered components listed in your personalized plan provisions, but they do not include wear items like brakes or tires. Non-mechanical benefits like first day rental, rental allowance, roadside assistance, towing allowance and trip interruption benefits expire at 7 years or 100,000 miles, whichever comes first. Lifetime contracts cover only for the original owner; they are not transferable unless required by state law.
Please refer to Warranty Plans tab on this website for descriptions of component coverage and other benefits of these best-selling service contracts.
No. A Chrysler Service Contract does not duplicate any manufacturer’s warranty coverage. A service contract extends your coverage once your vehicle warranty expires. Our contracts also include benefits that are not typically covered by a manufacturer’s warranty, for example $1000 Trip Interruption Protection to cover the cost of lodging, meals and car rental if you are stranded while traveling more than 100 miles from home.
A car rental allowance is included with most of our mechanical coverage, like Maximum Care and Added Care Plus, and many of our other contracts. Where applicable, car rental allowance will cover rental charges up to $35 per day for 5 days, for a maximum charge of $175 per repair occurrence. There is no limit to the number of occurrences.
“Sign-and-Go” Roadside Assistance is included with most of our mechanical coverage, like Maximum Care and Added Care Plus, and many of our other contracts. Where applicable, Roadside Assistance covers flat tire changes (with your good spare), battery jump, out-of-gas fuel delivery (2 gallons maximum) lockout service and many other emergency conditions. For more information, call our Roadside Assistance Hotline at 1-800-521-2779. Roadside Assistance is provided by Cross Country Motor Club.
Chrysler Group LLC backs our contracts, and pays for repairs to your Chrysler, Dodge or Jeep® or other vehicle, according to the terms and conditions described in your personalized plan provisions.
Customers are responsible for proper operation and maintenance of vehicles covered by a Chrysler Service Contract, just as if the vehicle is operating under warranty. Please refer to the Owner’s Manual supplied by Chrysler (or other vehicle manufacturer) for detailed information. Be sure to keep all receipts and work orders related to the maintenance of your vehicle. This will help to determine if the recommended maintenance schedule was followed, should the need arise.
Yes. Most of our mechanical repair contracts, like Maximum Care and Added Care Plus, can be purchased using a monthly payment plan. Everyone qualifies. A down payment is required at time of purchase.
Yes. Chrysler Service Contracts are accepted at all Chrysler, Dodge and Jeep® dealers throughout the United States (including Guam and Puerto Rico), Canada and Mexico.
If you purchased your service contract from our sales hotline, please return to the Chrysler, Dodge or Jeep® dealer where you purchased your vehicle. If this is not possible, you may request service at any Chrysler, Dodge or Jeep® dealer in the United States (including Guam and Puerto Rico), Canada or Mexico. You can use the Find a Dealer feature on this website to locate the nearest Chrysler, Dodge or Jeep® dealer. In all these cases, service will be performed using new or authorized remanufactured Mopar® parts.
This will depend on the deductible level that you selected when you purchased your Chrysler Service Contract. If you selected a $0 deductible, no deductible payment is required. If you selected a higher deductible, a payment will be required. Your exact deductible can be found in your personalized plan provisions.
The Chrysler, Dodge or Jeep® dealer that repairs your vehicle will submit a claim to Chrysler Service Contracts.